Bank Charges - Case Studies

Mr Leggett from London had made payments totalling £969 to Barclay’s Bank for various penalty charges over six years. He had the option of using the Financial Ombudsman to claim the money, through which he would have received £969. After April 2007, he would possibly have received just £429, as the Office of Fair Trading is expected to take the decision to fix a maximum charge of £12 to bank charges.
If he had pursued the claim himself, he would have received £969 and would have been able to add 8% interest to his claim – a further £262.

However, by using the no win, no fee services of Charge Claims, Mr Leggett had all the work done for him and his £969 refunded, plus interest at Barclay’s unauthorised rate of 27.5%, which came to £1,290, and resulted in a final settlement paid by Barclays of £2,392.11. Mr Leggett and his family were able to enjoy a holiday to America with his windfall.